Shipping & returns

Order & Delivery:

ASA.PARTS delivers across all GCC and worldwide too. Shipment duration is between 3-5 business days. In the UAE, cities includes Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Um Al Quwain, Ras Al Khaimah and Fujairah!

We try hard to ensure that all deliveries take place on time, elements such as traffic, weather and, on occasion, fulfillment delays may contribute to delays in delivery.

Returns:

ASA.PARTS has a flexible returns policies to facilitate its customers. ASA.PARTS happy to refund a product providing it’s returned within its specified return period, (Within UAE: 7 days from date of Invoice; Outside UAE, 14 days from date of invoice) is in fully resalable condition, and it is returned in its original, undamaged packaging.

ASA.PARTS does not have exchange policy, once an item is purchased from online store ASA.PARTS can only process refunds provided reasonable grounds for the refund. ASA.PARTS suggests to please ensure that any part you are ordering will fulfill your requirements. For guidance & support, you can contact us.

ASA.PARTS has a 14-day return policy for most items; however, specific return periods might apply for certain kinds of items. Some items cannot be returned unless there is a problem with their manufacturer quality and wrong selection of products.

If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse to refund or else deduct up to 25% of the original selling price from your refund amount.

Refunds can be credited only to the payee account used for purchase. It may take up to 30 days for a refund to be credited back to your account.

To make a return, first contact us through our Contact form. Once we have the details, we will instruct you on how to send the item back to us, and we’ll process your return within 14 days after receiving of items (For International customers) and 7 Days for UAE customers.